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Inovat - agence web et digitale
Services
From IT consultation to the creation of tailor-made technology solutions and seamless integration of business systems - Our digital agency offers services covering the entire spectrum of software development to accelerate the delivery of your projects.
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Software Development Web Development Cybersecurity Services Cloud Services Application Services
IT Consulting Data Analytics Infrastructure Services IT Support Services
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Our digital agency knows the intricacies of your field of activity, with its standards and regulations, which allows us to respond quickly to your challenges and make the most of your opportunities.
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Solutions
Our web agency has accumulated solid experience and grouped some of its examples in one place to help you find an inspiring case and facilitate your decision-making process..
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More than a team of IT professionals, our web agency supports a flexible and progressive environment to adapt to the needs of our clients, gain their trust and develop our expertise.
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Dec 7, 2023 | 12 PM EST
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IT Support Services

IT-design
Managed IT support involves systematic processes aimed at ensuring reliable IT operations and minimizing IT expenditures. INOVAT's managed IT support services draw upon 12 years of expertise in help desk and application support, offering IT help desk, Network Operations Center (NOC), and software support to ensure an exceptional user experience and continuous enhancement of your IT workflows.

A Premier Managed IT Support Service Provider

We deliver expert managed IT support services tailored for organizations of all sizes, collaborating with you and your team to ensure seamless and secure operations. Our managed service model enables you to concentrate on your core business, providing support packages customized to your requirements. Beyond that, we offer remote monitoring with proactive maintenance to optimize performance. In the event of a disaster or even a minor inconvenience, rest assured that we'll be there to assist.

Choose Your Service Option

IT Support Service

Support for businesses, software publishers, and MSPs.

  • Implementation of effective standard operational procedures and ITSM processes.
  • Resolution of reported incidents.
  • User satisfaction rate management.
  • Maintenance of a knowledge base.
  • Regular reports.

Application Support

Support and proactive improvement of your cloud or on-premise applications, including:

  • Monitoring, testing, code reviews.
  • Configuration, patches, code modifications.
  • Cloud consumption optimization.
  • User satisfaction rate management.
  • Regular reports.

Network Operations Center

Preventive monitoring of the computer network with level 2 and 3 support.

  • NOC configuration and introduction of effective workflows and policies.
  • 24/7 network monitoring, health status checks, incident resolution.
  • Regular reports.

Comprehensive IT Support

Global support for your IT infrastructure, including:

  • IT support service.
  • Network Operations Center.
  • Software support.

What You Get with Managed IT Support Services

  • Standard operating procedures for ticket resolution, change management, and incident, CI/CD flow.
  • Network maps.
  • Configuration Management Database.
  • Infrastructure improvement plan.

Key Features of INOVAT's Managed IT Support Services

Our team expertly manages modern, vast, complex, and diversified business IT infrastructures. We handle all your IT components through a range of services, from daily monitoring and management to optimization and long-term evolution.

Feasibility Analysis of IT Support Projects

Before taking over your application or infrastructure support, we analyze the total cost of ownership (TCO) and return on investment (ROI) of supported assets, assessing how much these financial estimates will improve after the start of our support.

Outcome-Oriented Service and Transparent Reporting

Our IT support activities and service quality are transparently reflected in regular reports, presenting clear metrics to strictly adhere to service level objectives. We use key performance indicators (KPIs) such as:

  • Implementation of change requests.
  • Pending change requests.
  • Stakeholder satisfaction.
  • User satisfaction.
  • Application availability.
  • Mean time to resolution (MTTR).

Focus on Long-Term Collaboration

We believe long-term IT support is mutually beneficial for the client and the service provider, as longer service durations mean fewer transition periods and integration phases for the client, and well-adjusted work routines for the support team.

OBTENEZ UNE SOLUTION WEB PRÊTE À L'EMPLOI

Nous testons, mettons à jour et affinons constamment nos processus de développement. Nos développeurs s'engagent également dans un apprentissage continu afin que votre projet puisse bénéficier des innovations et technologies récentes. Tout cela nous permet de vous offrir une expérience rationalisée, de la réflexion initiale à la mise en œuvre et à la maintenance de votre solution. Votre produit disposera des éléments suivants :

icône
01
Fonctionnalités adaptées précisément à vos exigences
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02
Évolutivité et sécurité conforme aux normes de l'industrie
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03
Visuels de qualité professionnelle et engageants
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Conception UI/UX attrayante et facile à naviguer
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Conception réactive
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Support et maintenance continue

Custom software development -  FAQs

What is the multi-level incident resolution pipeline?
What detailed descriptions are available for IT infrastructure and operational procedures?
What self-service training materials are available for users?
How are user satisfaction and adoption improved?
What regulatory compliance assessments are conducted?
What regular and transparent reports are provided?

Vous avez besoin d'autres services?

Développement de logiciels
Création de solutions sur mesure pour répondre à vos besoins professionnels spécifiques.
Développement Web
Conception et développement de sites web dynamiques et conviviaux pour votre entreprise.
Services de cybersécurité
Protection proactive de vos données et de vos systèmes contre les menaces en ligne.
Services Cloud
Migration, gestion et optimisation de vos applications et données dans le cloud.
Services relatifs aux applications
Développement, gestion et intégration d'applications pour répondre à vos exigences commerciales.
Conseil en informatique
Expertise pour guider votre entreprise dans l'adoption des meilleures technologies et pratiques.
Analyse des données
Utilisation de données pour obtenir des informations précieuses et guider les décisions stratégiques.
Services d'infrastructure
Gestion et maintenance de l'infrastructure informatique pour assurer une performance optimale.
Services d'assistance
Support technique réactif pour garantir le bon fonctionnement de votre environnement informatique.

Contact us!

Book a call or fill out the form below and we will contact you as soon as we have processed your request.

Book a call or fill out the form below and we will contact you as soon as we have processed your request.

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