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IT Support Services

Managed IT support involves systematic processes aimed at ensuring reliable IT operations and minimizing IT expenditures. INOVAT's managed IT support services draw upon 12 years of expertise in help desk and application support, offering IT help desk, Network Operations Center (NOC), and software support to ensure an exceptional user experience and continuous enhancement of your IT workflows.

A Premier Managed IT Support Service Provider

We deliver expert managed IT support services tailored for organizations of all sizes, collaborating with you and your team to ensure seamless and secure operations. Our managed service model enables you to concentrate on your core business, providing support packages customized to your requirements. Beyond that, we offer remote monitoring with proactive maintenance to optimize performance. In the event of a disaster or even a minor inconvenience, rest assured that we'll be there to assist.

Choose Your Service Option

  • IT Assistance Desk

    Support for enterprises, software companies, and MSPs.

    • Implementation of efficient SOPs and ITSM processes.
    • Resolution of reported incidents.
    • Management of user satisfaction rates.
    • Maintenance of a knowledge base.
    • Regular reporting.

    We provide fully managed help desk services or dedicated help desk teams, with the possibility of white-label cooperation.

  • Network Operations Center

    Proactive monitoring of the IT network with L2, L3 support.

    • NOC setup and introduction of efficient workflows and policies.
    • 24x7 network monitoring, health checks, incident resolution.
    • Regular reporting.
  • Application Support

    Support and proactive enhancement of your cloud or on-premises applications, including:

    • Monitoring, testing, code reviews.
    • Monitoring, testing, code reviews.
    • Configuration, hot fixes, code changes.
    • Optimization of cloud consumption.
    • Management of user satisfaction rates.
    • Regular reporting.
  • Comprehensive IT Support

    Holistic support for your IT infrastructure, encompassing:

    • IT help desk.
    • Network Operations Center.
    • Software support.

Key Features of INOVAT’s Managed IT Support Services

Our team adeptly manages modern enterprise IT infrastructures—vast, intricate, and diverse. We address all your IT components through a spectrum of services, ranging from daily monitoring and management to long-term optimization and evolution.

Feasibility analysis of IT support projects

Before undertaking your application or infrastructure support, we conduct a comprehensive analysis of Total Cost of Ownership (TCO) and Return on Investment (ROI) for the supported assets, evaluating how these financial estimates will improve after our support commences.

Result-oriented service and transparent reporting

Our IT support activities and service quality are transparently reflected in regular reports, featuring clear metrics to adhere strictly to service level objectives. We employ key performance indicators (KPIs) such as:

  • Implemented change requests.
  • Change requests awaiting processing.
  • Satisfaction of key stakeholders.
  • User satisfaction.
  • Application availability.
  • Mean Time to Recovery (MTTR).

Focus on long-term collaboration

We believe in the mutual benefits of long-term IT support for both the customer and the service provider. An extended service term implies fewer transition periods and integration phases for the customer, and well-tailored working routines for the support team.

What You Attain with Managed IT Support Services

Comprehensive insights into the IT infrastructure and operational procedures:

  • Standard Operating Procedures (SOPs) for ticket resolution, change and incident management, CI/CD flows.
  • Network maps.
  • Configuration management database.
  • Infrastructure improvement plan.

Self-service training materials for users :

  • Knowledge base articles.
  • FAQs.
  • User manuals.

Enhancements in user satisfaction and adoption:

  • User Experience (UX) testing/monitoring.
  • Surveys and user experience studies with Customer Satisfaction (CSAT) improvement plans based on their outcomes.

Regulatory compliance assessments

  • Benchmarks of the IT environment against PCI DSS, HIPAA, etc.
  • Plans for mitigating compliance gaps.

Regular and transparent reporting:

  • Service level reports.
  • Maintenance reports.
  • Health check reports.
  • Security assessment reports.
  • Incident reports with root cause analysis.