IT Consulting
INOVAT assists clients in identifying weaknesses in their IT strategies, devising actionable plans for improvement, and achieving widespread optimization of their IT Service Management (ITSM) processes and infrastructures.
Formulate an IT Strategy Aligned with Business Objectives
IT consulting entails evaluating a company's IT management processes and infrastructure, creating strategies and roadmaps for enhancements, and overseeing the implementation of new ITSM processes and improvements until successful completion. With 12 years of expertise in ITSM and 11 years in infrastructure management, INOVAT is well-equipped to help you achieve dependable, secure, and cost-effective IT solutions. Our services span from analyzing the current state to implementing and managing new policies, processes, and tools.
What We Offer
We present to our clients a diversified range of cybersecurity services in order to:
Significantly reduce the number of security vulnerabilities in web, mobile, and desktop applications, as well as in our clients' networks.
Ensure continuous compliance with relevant regulations and standards (PCI DSS, HIPAA, GDPR, NYDFS, and more).
Managed Security Services
- Design and management of security infrastructure.
- Vulnerability management.
- Managed detection and response.
- Compliance management.
Security Planning
- IT security consulting.
- Comprehensive security assessments: for example, to assess all aspects of device security.
Application Security
- Security code review.
- Mobile device management and mobile application management.
- Cloud security.
- Web application security.
Network Protection
- SIEM.
- Protection against DDoS attacks.
- Email security.
- Firewall, IDS/IPS, DLP implementation and configuration.
Consulting Services Offered by Our Agency
- IT Assessment and Strategic Planning
- Infrastructure Management Consulting
- Incident Management Consulting
- Problem Management Consulting
- Change Management Consulting
- Request Management Consulting
- Knowledge Management Consulting
- IT Department Management
- Asset Management Consulting
IT Assessment and Strategic Planning
- Assess the maturity of your IT delivery and ITSM processes.
- Define the current value brought by IT to the business and identify gaps with the desired state of your IT.
- Develop a comprehensive growth strategy based on the current maturity of your IT.
Infrastructure Management Consulting
- Assess current IT infrastructure components and software, identifying issues such as poor performance, underutilized cloud resources, or security vulnerabilities.
- Analyze infrastructure management policies and processes, identifying weaknesses.
- Define improvement objectives.
- Design a new infrastructure or its components.
- Create new infrastructure management policies and processes (capacity management, backup and disaster recovery, for example).
- Select new technologies and tools, providing guidelines for their configuration and integration with existing systems.
Incident Management Consulting
- Assess current incident management practices, processes, and tools to identify areas for improvement.
- Revitalize incident management, including support levels, a collaboration matrix, escalation policies and procedures, user-friendly incident reports, and case classification and prioritization rules.
- Provide recommendations on team composition and develop performance metrics (KPIs) to measure process and team effectiveness.
- Develop a security incident management plan.
Problem Management Consulting
- Analyze current problem management processes and their outcomes, identifying recurring problems or obstacles preventing stable IT delivery.
- Develop problem detection and resolution policies, define relevant IT teams and roles, and select tools for early problem detection and prevention.
- Establish a problem management framework to help your IT team identify root causes of incidents, prevent recurring problems, and eliminate critical failures.
Change Management Consulting
- Develop infrastructure change management policies and processes to minimize the change failure rate, avoid unnecessary changes, and thoroughly document IT infrastructure evolution.
- Conduct risk assessments for proposed large-scale changes, identify their potential impacts on IT infrastructure and processes, and propose low-risk, cost-effective change strategies.
Request Management Consulting
- Design procedures and tools to enable employees to submit requests and access self-help resources, including FAQs and guides.
- Revitalize request handling procedures to enable smooth and reliable helpdesk operations.
- Evaluate and implement the most suitable ticket management tools to optimize helpdesk performance.
Knowledge Management Consulting
- Design a structured and transparent IT knowledge management framework, including processes and tools for knowledge creation, storage, sharing, and maintenance.
- Implement version control to ensure employees always work on the latest version of documents, can access previous drafts, and revert to any version as needed.
IT Department Management
- Design a structured and transparent IT knowledge management framework, including processes and tools for knowledge creation, storage, sharing, and maintenance.
- Implement version control to ensure employees always work on the latest version of documents, can access previous drafts, and revert to any version as needed.
Asset Management Consulting
- Develop or revise the asset ordering process (hardware, consumables) and order fulfillment.
- Optimize asset maintenance and inventory management processes.
- Suggest suitable software solutions to automate the aforementioned processes.
In addition to IT process consulting, we provide complementary services to enhance the efficiency, security, compliance, and cost-effectiveness of your IT infrastructure.
Cloud Consulting
- Assess current IT infrastructure and business processes to determine cloud adoption needs.
- Recommend the most suitable cloud providers (e.g., AWS, Microsoft Azure, GCP) and deployment options.
- Prepare a risk mitigation plan for cloud adoption.
- Cloud security planning and assessment.
Compliance Assessment
- Review security policies and quality assurance procedures (e.g., for HIPAA, GDPR, SOC 2).
- Conduct thorough analysis of software security and IT infrastructure, identifying areas of non-compliance.
- Assess employees' familiarity with applicable standards and regulations.
- Provide remediation advice and practical support to address identified gaps.
Cloud Migration
- Design and implement continuous integration/deployment (CI/CD) pipelines to ensure smooth and efficient transition to the cloud.
- Prepare testing strategy and conduct manual and automated testing of cloud environment to ensure reliability.
Managed IT Services
- Monitoring, troubleshooting, and upgrading all components of IT infrastructure and applications.
- Management and optimization of cloud infrastructure, ensuring its scalability, security, and cost-effectiveness.
- Providing multi-tier request and incident handling services related to IT infrastructure and applications.
- Designing and maintaining IT security infrastructure.
Get a ready-to-use web solution
We continuously test, update, and refine our development processes. Our developers also engage in continuous learning so that your project can benefit from recent innovations and technologies. All of this allows us to offer you a streamlined experience, from initial brainstorming to the implementation and maintenance of your solution. Your product will feature the following:
Navigate the Digital Landscape with Our Expert Strategic Direction
Get strategic guidance to make the most of your technologies. We analyze your needs, recommend the best solutions, and help you develop an IT strategy aligned with your business goals.
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