IT Consuling
INOVAT assists clients in identifying weaknesses in their IT strategies, devising actionable plans for improvement, and achieving widespread optimization of their IT Service Management (ITSM) processes and infrastructures.
Formulate an IT Strategy Aligned with Business Objectives
IT consulting entails evaluating a company's IT management processes and infrastructure, creating strategies and roadmaps for enhancements, and overseeing the implementation of new ITSM processes and improvements until successful completion. With 12 years of expertise in ITSM and 11 years in infrastructure management, INOVAT is well-equipped to help you achieve dependable, secure, and cost-effective IT solutions. Our services span from analyzing the current state to implementing and managing new policies, processes, and tools.
Consulting Services Offered by our agency
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IT assessment and strategic planning
- Evaluate the maturity of your IT delivery and ITSM processes.
- Define the current value that IT brings to the enterprise and identify gaps with the desired IT state.
- Devise a comprehensive growth strategy based on your current IT maturity.
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Infrastructure management consulting
- Assess existing IT infrastructure components and software, identifying issues like low performance, underutilized cloud resources, or security vulnerabilities.
- Analyze infrastructure management policies and processes, pinpointing weaknesses.
- Set improvement objectives.
- Design new infrastructure components.
- Create new infrastructure management policies and processes (e.g., capacity management, backup and disaster recovery).
- Select new technologies and tools, providing guidelines for their setup and integration with existing systems.
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Incident management consulting
- Evaluate current incident management practices, processes, and tools to identify areas for improvement.
- Revamp incident management, including support tiers, a collaboration matrix, escalation policies and procedures, user-friendly incident reporting, and rules for case classification and prioritization.
- Offer recommendations on team composition and devise performance metrics (KPIs) to measure process and team effectiveness.
- Devise a security incident management plan.
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Problem management consulting
- Analyze current problem management processes and outcomes, identifying recurring issues or roadblocks preventing stable IT delivery.
- Devise policies for detecting and handling problems, defining relevant IT teams and roles, and selecting tools for early problem detection and prevention.
- Establish a problem management framework to help your IT team identify the root causes of incidents, prevent repeat issues, and eliminate critical failures.
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Change management consulting
- Devise infrastructure change management policies and processes to minimize the change failure rate, avoid unnecessary changes, and thoroughly document IT infrastructure evolution.
- Conduct risk assessments for proposed large-scale changes, identifying their potential impacts on infrastructure and IT processes, and proposing low-risk, cost-efficient change strategies.
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Request management consulting
- Design procedures and tools for employees to submit requests and access self-help resources, including FAQs and guides.
- Revamp request handling procedures to enable smooth and reliable help desk operations.
- Evaluate and implement the most suitable ticketing tools to optimize the help desk's performance.
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Knowledge management consulting
- Design a structured and transparent IT knowledge management framework, including processes and tools for knowledge creation, storage, sharing, and maintenance.
- Implement version control to ensure that employees always work on the latest document version, can access previous drafts, and revert to any version when necessary.
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IT department management
- Plan the skills and IT department composition required to address identified ITSM problems, such as poor request and incident management, infrastructure downtime, lack of a centralized knowledge base, etc.
- Map out the IT HR strategy considering the company's current growth rate and the projected needs for the next 1-5 years.
- Identify staff skill gaps and provide knowledge transfer or training for the in-house team and new hires.
- Evaluate the costs and benefits of different sourcing models (e.g., hiring vs. outsourcing).
- Plan and prioritize IT department tasks and projects based on their importance and resource constraints.
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Asset management consulting
- Develop or revise the process of ordering assets (hardware, consumables) and order fulfillment.
- Optimize asset maintenance and inventory management processes.
- Suggest fitting software solutions to automate the abovementioned processes.
In addition to IT process consulting, we provide complementary services to enhance your IT infrastructure's efficiency, security, compliance, and cost-effectiveness.